Noodlehug


FREQUENTLY ASKED QUESTIONS:


CAN YOU DO CUSTOM SIZES/COLORS? 

Of course! Most prints can be customized to make it the perfect fit for your home. If you do not see a size or color you need, please contact us here and we will do our best to help. 
Tea towels cannot be customized at this time.


WHEN WILL MY ORDER SHIP? 

► USA orders, please allow up to 5 business days for processing. You will receive a shipping notification and tracking number once your print has shipped.
Noodlehug ships prints via FedEx Ground. Delivery times are all dependent on your location, postal service speed, weather, and peak holiday times of the year.
► Addresses outside the continental USA will be shipped via USPS. 
► PO Box addresses will be shipped via USPS. 


DO YOU SHIP INTERNATIONAL? 

Yes, Noodlehug ships around the globe! Please allow up to 8 business days for processing your order.
You will receive a shipping notification once your print has shipped.
Depending on your country, once packages leave the USA, package may no longer be updated to track. Noodlehug ships via International First Class. 

Please note that for international orders Noodlehug is not responsible for any international customs or duties that may be imposed.
Please check with your local customs office about rules and regulations that may apply to you and your region.


HOW WILL MY ORDER SHIP?

► All Noodlehug prints are securely packaged in sturdy cardboard mailers to ensure it makes it safe to your doorstep. Tea towels arrive tied with white cotton twill ribbon, miniature wood rolling pin ornament and wrapped in tissue paper, perfect for gift giving.
All orders come complete with tracking numbers.


DO YOU ACCEPT RETURNS?

RETURNS:
► You can cancel any order within 24 hours of placing order. Refunds are not available after this point, as prints are made to order.

LOST / DAMAGED:
► All prints are very well protected. The packaging used is designed to safeguard them from damage during postal transit.
If, however, your order is damaged on arrival please get in touch to discuss the problem and we'll figure out a solution. Custom ordered prints (color changes, etc.) are final sale, non-refundable and are only replaced if damaged in transit.
Thank you for understanding. 


HOW DO I CARE FOR MY PRINT?

► If you are not going to immediately frame your print, try storing it flat in a drawer in it's original, archival sleeve, away from direct sun, heat, and humidity. 

HOW SHOULD I WASH MY TEA TOWEL?

► Your tea towel is best used for decoration purposes, but will stand up perfectly well to what your kitchen dishes out. If washing is needed, simply hand wash or gentle cycle in cool water with safe, non-harsh detergent. Do not bleach. Line dry or lie flat. Low heat iron pressing on reverse side of design as needed.


DO YOU DO WHOLESALE?

Noodlehug is open to wholesale requests on our prints only. Please contact us with what you have in mind!

DO YOU SELL DIGITAL DOWNLOADS TO PRINT AT HOME?

Unfortunately at this time we do not offer digital downloads of our designs.


CAN I SHARE YOUR PHOTOS/VIDEOS ON MY BLOG?

Of course! As long as you link back, we would love to be featured on your blog.